Privacy Policy

Last Updated: April 2, 2026 

1. Introduction 

1.1 INVOQ (“INVOQ,” or “we,” or “us,” or “our”) is committed to safeguarding the privacy of our website and service users (“users,” or “you”). We respect your right to privacy and are dedicated to protecting the personal data we collect in accordance with the laws of the United Arab Emirates (UAE) and applicable regional regulations. 

1.2 This policy applies where we act as a data controller with respect to your personal data, where we determine the purposes and means of processing that data. 

1.3 Terms of Service: Use of the INVOQ Service is subject to our Terms of Service, which is incorporated into and made part of this Privacy Policy. By using our Service, you agree to be bound by these terms. 

1.4 We may modify this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements in the MENA region. We encourage you to review this page periodically. If significant changes are made, we will notify you via the website, email or other parts of the Service. 

PLEASE READ CAREFULLY: BY ACCESSING OR USING INVOQ SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE EXIT THIS PAGE AND DISCONTINUE USE OF OUR SERVICES. 

2. How We Use Your Personal Data 

In this section, we outline the categories of data we process, our purposes and the legal basis for doing so under UAE law. 

• Usage Data: We may process data about your use of our website and services (IP address, location, browser type, visit length, etc.). This is used to analyse and improve our platform. 

• Account Data: This includes your name and email address provided by you for the purpose of operating the Service, ensuring security and communicating with you. 

• Profile Data: This may include your contact details, professional information, and interests to enable and monitor your use of our services. 

• Transaction Data: We process information related to purchases (billing contact, credit card details, etc.) to supply services and maintain financial records. 

• Correspondence Data: Information contained in any communication you send us is processed for record-keeping and responding to your inquiries. 

Legal Basis: The processing is based on your consent, the performance of a contract or our legitimate interests in providing and improving our customer experience solutions. 

3. Providing Your Personal Data to Others 

3.1 We may disclose your personal data to members of our corporate group (subsidiaries and affiliates) as reasonably necessary for the purposes set out in this policy. 

3.2 Payment Providers: Financial transactions are handled by secure payment service providers. We share transaction data only to the extent necessary to process payments or refunds. 

3.3 Third-Party Integrations: We may disclose data to selected third-party suppliers via APIs (as identified on our website) to connect your account with their services. These third parties act as independent data controllers. 

3.4 Legal Obligations: We may disclose data when necessary to comply with a legal obligation under UAE law or to protect the vital interests of any individual.

4. Cookies and Tracking 

4.1 What are Cookies?  

Small files stored on your browser that help us recognize you and improve your experience. 

4.2 Our Use: While our application may not use cookies "explicitly" in all areas, third-party libraries we use might. 

4.3 Management: You can choose to refuse cookies through your browser settings. However, refusing cookies may limit your ability to use certain features of the INVOQ Service. 

4.4 Analytics: We use tools like Google Analytics, Google Search Console, Microsoft Clarity etc. to understand how visitors interact with our site. This helps us enhance your user experience.

5. Your Rights 

Under applicable data protection frameworks, you have the following principal rights: 

• The right to access your data. 

• The right to rectification (correcting inaccurate data). 

• The right to erasure ("the right to be forgotten"). 

• The right to restrict or object to processing. 

• The right to data portability. 

• The right to withdraw consent at any time. 

To exercise these rights, you may access your profile settings or contact our support team. 

6. Children's Privacy 

INVOQ Services are not directed to individuals under the age of eighteen (18), in alignment with local age of majority standards for business services. If we become aware that a minor has provided us with personal information, we will take steps to delete such data and terminate the account. 

7. Retaining and Deleting Personal Data 

7.1 We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting or reporting requirements. 

7.2 We will generally keep your data until we receive a formal request for deletion from you, subject to our need to retain records for legal compliance. 

8. Contact Us 

For additional inquiries regarding your privacy or how we handle your data, please contact us.