Omnichannel Contact Center Solution
Bring voice, email, WhatsApp and chat into one intelligent interface. Agents manage every interaction from a single screen, provide seamless CX.
AI Conversational IVR for Avaya, Cisco and Mitel Systems
Empower your existing Avaya, Cisco or Mitel systems with AI-driven, multi-language conversational IVR that listens, understands and routes smartly.
Sentiment Analysis
Intelligent sentiment scoring measures customer tone and agent happiness, giving you the visibility needed to mitigate exhaustion and ensure a thriving team.
Cloud Contact Center Solutions to Transform CX
A unified call center system software that connects every conversation — voice, chat, email and AI — into one intelligent, agent-friendly workspace.
Speech to Text
INVOQ instantly generates GPT-powered summaries and weekly reports, allowing supervisors to view transcripts and drill down into agent KPIs with ease.
Data Visualization & Analytics
Transform complex CX data into high-impact visual dashboards and automated reports, ensuring leadership and teams maintain 360-degree visibility.
Contact Center as a Service
Flexible delpoyment models that fix your Customer Experience - On-premise, SaaS or Hybrid.
WhatsApp Conversations
INVOQ supports WhatsApp chats alongside calls and emails, giving your agents a complete customer view.
Security, Reliability & Scalability
Ensure 99.9% uptime, end-to-end encryption and automated scaling built on a high-availability architecture.
Our User Stories:
How We Made an Impact
Real impact, real conversations and the partners who grow with us.
Details You are Looking For
If you need additional help, feel free to get in touch with us.
What is INVOQ?
What is a Contact Center?
Difference between Call Center and Contact Center
What is a Contact Center Platform?
What is Customer Experience?
Why CX is Important?
What is Omnichannel Platform?
98%
Customer Satisfaction Rate
Across the enterprises using INVOQ.
10X
Rapid Deployment
Compared to legacy contact center platforms.
60+
Happy Clients
Powered by INVOQ across GCC & Africa.
95%
Renewal Rates
With the organizations adopting INVOQ.
