Omnichannel Contact Center Solution
Bring voice, email, WhatsApp and chat into one intelligent interface. Agents manage every interaction from a single screen, provide seamless CX.
AI Conversational IVR for Avaya, Cisco and Mitel Systems
Empower your existing Avaya, Cisco or Mitel systems with AI-driven, multi-language conversational IVR that listens, understands and routes smartly.
Sentiment Analysis
Intelligent sentiment scoring measures customer tone and agent happiness, giving you the visibility needed to mitigate exhaustion and ensure a thriving team.
Cloud Contact Center Solutions to Transform CX
A unified call center system software that connects every conversation — voice, chat, email and AI — into one intelligent, agent-friendly workspace.
Speech to Text
INVOQ instantly generates GPT-powered summaries and weekly reports, allowing supervisors to view transcripts and drill down into agent KPIs with ease.
Data Visualization & Analytics
Transform complex CX data into high-impact visual dashboards and automated reports, ensuring leadership and teams maintain 360-degree visibility.
Contact Center as a Service
Flexible delpoyment models that fix your organization's Customer Experience - On-premise, SaaS or Hybrid.
WhatsApp Conversations
INVOQ supports WhatsApp chats alongside calls and emails, giving your agents a complete customer view.
Security, Reliability & Scalability
Ensure 99.9% uptime, end-to-end encryption and automated scaling built on a high-availability architecture.
Our User Stories:
How We Made an Impact
Real impact, real conversations and the partners who grow with us.
98%
Customer Satisfaction Rate
Across the enterprises using INVOQ.
10X
Rapid Deployment
Compared to legacy contact center platforms.
60+
Happy Clients Across GCC
Powered by INVOQ across GCC & Africa.
95%
Renewal Rates in the market
With the organizations adopting INVOQ.
