Unify conversations. Empower agents. Transform customer experience.
Unify conversations. Empower agents. Transform customer experience.
A unified customer experience platform that connects every conversation — voice, chat, email and AI — into one intelligent, agent-friendly workspace
A unified customer experience platform that connects every conversation — voice, chat, email and AI — into one intelligent, agent-friendly workspace
Omnichannel Workspace
Agents manage every interaction from a single screen — with full context, CRM data and easy switching between channels for faster, consistent customer experiences
Omnichannel Workspace
Agents manage every interaction from a single screen — with full context, CRM data and easy switching between channels for faster, consistent customer experiences
Omnichannel Workspace
Agents manage every interaction from a single screen — with full context, CRM data and easy switching between channels for faster, consistent customer experiences
AI-Powered Analytics
Real-time dashboards track sentiment, agent happiness, fatigue and productivity, helping supervisors improve performance and customer satisfaction
AI-Powered Analytics
Real-time dashboards track sentiment, agent happiness, fatigue and productivity, helping supervisors improve performance and customer satisfaction
AI-Powered Analytics
Real-time dashboards track sentiment, agent happiness, fatigue and productivity, helping supervisors improve performance and customer satisfaction
Conversational Intelligence
AI qualifies leads, updates customers and routes calls intelligently — reducing agent workload while maintaining a personal, natural interaction flow.
Conversational Intelligence
AI qualifies leads, updates customers and routes calls intelligently — reducing agent workload while maintaining a personal, natural interaction flow.
Conversational Intelligence
AI qualifies leads, updates customers and routes calls intelligently — reducing agent workload while maintaining a personal, natural interaction flow.
INVOQ - Where Conversations Become Intelligent
INVOQ - Where Conversations Become Intelligent
At INVOQ, we’re building the next evolution of contact center platforms — intelligent, connected and effortlessly adaptable. Our mission is to empower enterprises to transform conversations into outcomes with clarity, precision and purpose.
Modern engagement isn’t just about communication — it’s about connection, intelligence and agility. INVOQ redefines how organizations interact with customers, blending AI-driven insights, agent wellness and seamless omnichannel workflows into one powerful platform.
Born from the need to simplify complex ecosystems - INVOQ was created to give teams a smarter, unified way to connect. Whether it’s managing calls, chats or video, INVOQ turns every interaction into a moment of clarity — where intelligence meets impact
Agent Workspace & Productivity Tools
Agent Workspace & Productivity Tools
Empower agents with the clarity and control they need — all in one view
Empower agents with the clarity and control they need — all in one view
Empower agents with the clarity and control they need — all in one view
Voice controls: Answer, Transfer, Conference, Hold, Drop
Voice controls: Answer, Transfer, Conference, Hold, Drop
Voice controls: Answer, Transfer, Conference, Hold, Drop
Built-in knowledge suggestions and AI Assist Widget
Built-in knowledge suggestions and AI Assist Widget
Built-in knowledge suggestions and AI Assist Widget
Real-time presence, status, and AUX/Break modes
Real-time presence, status, and AUX/Break modes
Real-time presence, status, and AUX/Break modes
Smart Routing & IVR
Smart Routing & IVR
Deliver faster resolutions with intelligent routing and flexible IVR options
Deliver faster resolutions with intelligent routing and flexible IVR options
Deliver faster resolutions with intelligent routing and flexible IVR options
AI-powered routing directs calls and messages to the most qualified agent
AI-powered routing directs calls and messages to the most qualified agent
AI-powered routing directs calls and messages to the most qualified agent
Customizable IVR and ACD flows for voice and digital interactions
Customizable IVR and ACD flows for voice and digital interactions
Customizable IVR and ACD flows for voice and digital interactions
Standard IVR available for on-premise deployments
Standard IVR available for on-premise deployments
Standard IVR available for on-premise deployments
Conversational IVR available in SaaS deployments with speech recognition and intent detection
Conversational IVR available in SaaS deployments with speech recognition and intent detection
Conversational IVR available in SaaS deployments with speech recognition and intent detection
Support for multilingual and regional voice flows
Support for multilingual and regional voice flows
Support for multilingual and regional voice flows
Digital Channels Made Easy
Digital Channels Made Easy
Bring all digital conversations into a single, well-organized platform
Bring all digital conversations into a single, well-organized platform
Bring all digital conversations into a single, well-organized platform
Unified workspace combining Voice, Email, WhatsApp
Unified workspace combining Voice, Email, WhatsApp
Unified workspace combining Voice, Email, WhatsApp
Seamless switch between channels during live interactions
Seamless switch between channels during live interactions
Seamless switch between channels during live interactions
Context-aware communication history for a 360° customer view
Context-aware communication history for a 360° customer view
Context-aware communication history for a 360° customer view
Security, Reliability & Scalability
Security, Reliability & Scalability
Built for enterprise-grade uptime and peace of mind
Built for enterprise-grade uptime and peace of mind
Built for enterprise-grade uptime and peace of mind
End-to-end encryption for voice and digital traffic
End-to-end encryption for voice and digital traffic
End-to-end encryption for voice and digital traffic
Automatic scaling for peak-hour loads
Automatic scaling for peak-hour loads
Automatic scaling for peak-hour loads
99.9% uptime with high-availability architecture
99.9% uptime with high-availability architecture
99.9% uptime with high-availability architecture
Data isolation and retention compliance
Data isolation and retention compliance
Data isolation and retention compliance
Tiered disaster recovery and backup options
Tiered disaster recovery and backup options
Tiered disaster recovery and backup options
Customer satisfaction rate across enterprises using INVOQ
Customer satisfaction rate across enterprises using INVOQ
Customer satisfaction rate across enterprises using INVOQ
Faster deployment and integration compared to legacy contact center platforms
Faster deployment and integration compared to legacy contact center platforms
Faster deployment and integration compared to legacy contact center platforms
Enterprise contact centers powered by INVOQ across GCC & Africa
Enterprise contact centers powered by INVOQ across GCC & Africa
Enterprise contact centers powered by INVOQ across GCC & Africa
Organizations adopting INVOQ continue with renewals beyond the first year
Organizations adopting INVOQ continue with renewals beyond the first year
Organizations adopting INVOQ continue with renewals beyond the first year
Transform every interaction into a connected experience
Empower your teams, automate customer journeys and harness real-time AI insights — all through INVOQ, the intelligent contact center platform designed for enterprise flexibility, security, and scale.
Take your customer experience to the next level
Empower your agents, automate conversations and gain AI-driven insights — all in one unified platform built for modern enterprises.
Take your customer experience to the next level
Empower your agents, automate conversations and gain AI-driven insights — all in one unified platform built for modern enterprises.