INVOQ - Proudly Engineered in the UAE
INVOQ - Proudly Engineered in the UAE
Call Center Solutions
INVOQ is an AI-Powered Call Center Software Built to Unify All Your Customer Interactions - Voice, Email, WhatsApp & Video
INVOQ - Proudly Engineered in the UAE
Call Center Solutions
INVOQ is an AI-Powered Call Center Software Built to Unify All Your Customer Interactions - Voice, Email, WhatsApp & Video
What is INVOQ?
An AI-Powered Call Center Software
Voice, Email, WhatsApp and AI-powered Conversations-seamlessly connected in one intelligent workspace, built for the next-generation customer experience.
What is INVOQ?
An AI-Powered Call Center Software
Voice, Email, WhatsApp and AI-powered Conversations-seamlessly connected in one intelligent workspace, built for the next-generation customer experience.
What is INVOQ?
An AI-Powered Call Center Software
Voice, Email, WhatsApp and AI-powered Conversations-seamlessly connected in one intelligent workspace, built for the next-generation customer experience.
Omnichannel Contact Center Solution
Bring voice, email, WhatsApp and chat into one intelligent interface. Agents manage every interaction from a single screen.
Omnichannel Contact Center Solution
Bring voice, email, WhatsApp and chat into one intelligent interface. Agents manage every interaction from a single screen.
AI Conversational IVR for Avaya, Cisco and Mitel Systems
Empower your existing Avaya, Cisco or Mitel systems with AI-driven, multi-language conversational IVR that listens, understands and routes smartly.
AI Conversational IVR for Avaya, Cisco and Mitel Systems
Empower your existing Avaya, Cisco or Mitel systems with AI-driven, multi-language conversational IVR that listens, understands and routes smartly.
Sentiment Analysis
Intelligent sentiment scoring measures customer tone and agent happiness, giving you the visibility needed to mitigate exhaustion and ensure a thriving team.
Sentiment Analysis
Intelligent sentiment scoring measures customer tone and agent happiness, giving you the visibility needed to mitigate exhaustion and ensure a thriving team.
FEATURES
FEATURES
FEATURES
Cloud Contact Center Solutions to Transform CX
A unified call center system software that connects every conversation — voice, chat, email and AI — into one intelligent, agent-friendly workspace.
Speech to Text
INVOQ instantly generates GPT-powered summaries and weekly reports, allowing supervisors to view transcripts and drill down into agent KPIs with ease.
Speech to Text
INVOQ instantly generates GPT-powered summaries and weekly reports, allowing supervisors to view transcripts and drill down into agent KPIs with ease.
Best Call Center Software
Best Call Center Software
Data Visualization & Analytics
Transform complex CX data into high-impact visual dashboards and automated reports, ensuring leadership and teams maintain 360-degree visibility.
Data Visualization & Analytics
Transform complex CX data into high-impact visual dashboards and automated reports, ensuring leadership and teams maintain 360-degree visibility.
Contact Center as a Service
Flexible delpoyment models that fix your Customer Experience - On-premise, SaaS or Hybrid.
Contact Center as a Service
Quickly create AI voiceovers that turn your text into smooth, natural narration.
WhatsApp Conversations
INVOQ supports WhatsApp chats alongside calls and emails, giving your agents a complete customer view.
WhatsApp Conversations
INVOQ supports WhatsApp chats alongside calls and emails, giving your agents a complete customer view.
Security, Reliability & Scalability
Ensure 99.9% uptime, end-to-end encryption and automated scaling built on a high-availability architecture.
Security, Reliability & Scalability
Ensure 99.9% uptime, end-to-end encryption and automated scaling built on a high-availability architecture.
Future-Ready CX
Power Up Your Call Center with
Next-gen Intelligence
Harmonizing AI-driven automation with human empathy to redefine the standard of every conversation.
Future-Ready CX
Power Up Your Call Center with
Next-gen Intelligence
Harmonizing AI-driven automation with human empathy to redefine the standard of every conversation.
Future-Ready CX
Power Up Your Call Center with
Next-gen Intelligence
Harmonizing AI-driven automation with human empathy to redefine the standard of every conversation.
Agent Workspace & Productivity
Empower agents with a unified workspace that combines intuitive voice controls, real-time status management and AI-driven knowledge suggestions.
Agent Workspace & Productivity
Empower agents with a unified workspace that combines intuitive voice controls, real-time status management and AI-driven knowledge suggestions.
Agent Workspace & Productivity
Empower agents with a unified workspace that combines intuitive voice controls, real-time status management and AI-driven knowledge suggestions.
Customizable IVR
Streamline customer journeys with customizable IVR and ACD flows, ranging from standard on-premise deployments to advanced SaaS-based conversational IVR.
Customizable IVR
Streamline customer journeys with customizable IVR and ACD flows, ranging from standard on-premise deployments to advanced SaaS-based conversational IVR.
Customizable IVR
Streamline customer journeys with customizable IVR and ACD flows, ranging from standard on-premise deployments to advanced SaaS-based conversational IVR.
Smart Routing
Maximize efficiency by leveraging AI-powered routing and flexible IVR options that automatically connect every customer to the most qualified agent.
Smart Routing
Maximize efficiency by leveraging AI-powered routing and flexible IVR options that automatically connect every customer to the most qualified agent.
Smart Routing
Maximize efficiency by leveraging AI-powered routing and flexible IVR options that automatically connect every customer to the most qualified agent.
Smart Integrations
INVOQ is engineered to connect effortlessly with Avaya, Cisco, Teams, Salesforce and more — all in one platform.
Smart Integrations
INVOQ is engineered to connect effortlessly with Avaya, Cisco, Teams, Salesforce and more — all in one platform.
Smart Integrations
INVOQ is engineered to connect effortlessly with Avaya, Cisco, Teams, Salesforce and more — all in one platform.
Built for Global Enterprises
INVOQ adapts to any environment — from enterprise call centers to BPOs and hybrid teams.
Built for Global Enterprises
INVOQ adapts to any environment — from enterprise call centers to BPOs and hybrid teams.
Built for Global Enterprises
INVOQ adapts to any environment — from enterprise call centers to BPOs and hybrid teams.
Multilingual CX Platform
Arabic-first, multilingual CX platform delivers natural conversations and happier customers across every channel.
Multilingual CX Platform
Arabic-first, multilingual CX platform delivers natural conversations and happier customers across every channel.
Multilingual CX Platform
Arabic-first, multilingual CX platform delivers natural conversations and happier customers across every channel.
Customer Speak
Customer Speak
Customer Speak
Our User Stories:
How We Made an Impact
Real impact, real conversations and the partners who grow with us.
"With INVOQ’s real-time dashboards, I can see agent sentiment and performance instantly. It saves hours every week and helps me act before small issues turn big"
Ahmed R.
Contact Center Supervisor
“INVOQ gives us a complete view — from customer sentiment to agent wellbeing. The AI reports have become part of every performance review.”
Maria G
Director of Customer Experience
“We integrated INVOQ with our Avaya setup in days — no disruption, no surprises. The platform just works, whether it’s voice or WhatsApp, on-prem or cloud.”
Satyajit S
IT Infrastructure Lead
“We integrated INVOQ with our Avaya setup in days — no disruption, no surprises. The platform just works, whether it’s voice or WhatsApp, on-prem or cloud.”
Satyajit S
IT Infrastructure Lead
Super intuitive and fast! I can create polished videos without editing stress. The smart features do all the heavy lifting for me.
Samantha Lee
Social Media Influencer
This tool makes content creation effortless. I can pump out short videos in minutes, and the auto-captions and cool effects save me hours of work.
Avery Thompson
Youtube content creator
Absolutely love it! Creating short-form content has never been easier. Auto subtitles and effects make every video stand out on social media.
Taylor Johnson
Video marketing specialist
Super intuitive and fast! I can create polished videos without editing stress. The smart features do all the heavy lifting for me.
Samantha Lee
Social Media Influencer
This tool makes content creation effortless. I can pump out short videos in minutes, and the auto-captions and cool effects save me hours of work.
Avery Thompson
Youtube content creator
Absolutely love it! Creating short-form content has never been easier. Auto subtitles and effects make every video stand out on social media.
Taylor Johnson
Video marketing specialist
Super intuitive and fast! I can create polished videos without editing stress. The smart features do all the heavy lifting for me.
Samantha Lee
Social Media Influencer
This tool makes content creation effortless. I can pump out short videos in minutes, and the auto-captions and cool effects save me hours of work.
Avery Thompson
Youtube content creator
Absolutely love it! Creating short-form content has never been easier. Auto subtitles and effects make every video stand out on social media.
Taylor Johnson
Video marketing specialist
Super intuitive and fast! I can create polished videos without editing stress. The smart features do all the heavy lifting for me.
Samantha Lee
Social Media Influencer
This tool makes content creation effortless. I can pump out short videos in minutes, and the auto-captions and cool effects save me hours of work.
Avery Thompson
Youtube content creator
Absolutely love it! Creating short-form content has never been easier. Auto subtitles and effects make every video stand out on social media.
Taylor Johnson
Video marketing specialist
FAQ
FAQ
FAQ
Details You are Looking For
If you need additional help, feel free to get in touch with us.
What is INVOQ?
What is a Contact Center?
Difference between Call Center and Contact Center
What is a Contact Center Platform?
What is Customer Experience?
Why CX is Important?
What is Omnichannel Platform?
98%
Customer Satisfaction Rate
Across the enterprises using INVOQ.
10X
Rapid Deployment
Compared to legacy contact center platforms.
60+
Happy Clients
Powered by INVOQ across GCC & Africa.
95%
Renewal Rates
With the organizations adopting INVOQ.
Take Your CX to the Next Level
Empower your agents, automate conversations and gain AI-driven insights from all in one call center system software built for modern enterprises.
Take Your CX to the Next Level
Empower your agents, automate conversations and gain AI-driven insights from all in one call center system software built for modern enterprises.
Take Your CX to the Next Level
Empower your agents, automate conversations and gain AI-driven insights from all in one call center system software built for modern enterprises.