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Proudly Engineered & Developed in the UAE
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Proudly Engineered & Developed in the UAE
One Unified Omnichannel Platform
One Unified Omnichannel Platform
Voice, Email, WhatsApp and AI-powered Conversations - seamlessly connected in one intelligent workspace, built for the next generation customer experience.
Voice, Email, WhatsApp and AI-powered Conversations - seamlessly connected in one intelligent workspace, built for the next generation customer experience.
Where AI Meets Experience
Where AI Meets Experience
INVOQ is an AI-powered Omnichannel CX Platform designed to unify all your customer interactions — voice, whatsapp, email and soon, video — with deep analytics and automation.
INVOQ is an AI-powered Omnichannel CX Platform designed to unify all your customer interactions — voice, whatsapp, email and soon, video — with deep analytics and automation.
Omnichannel Workspace
Bring voice, email, WhatsApp, and chat into one intelligent interface. Agents manage every interaction from a single screen — with full context, CRM data for faster, consistent customer experiences
Omnichannel Workspace
Bring voice, email, WhatsApp, and chat into one intelligent interface. Agents manage every interaction from a single screen — with full context, CRM data for faster, consistent customer experiences
Omnichannel Workspace
Bring voice, email, WhatsApp, and chat into one intelligent interface. Agents manage every interaction from a single screen — with full context, CRM data for faster, consistent customer experiences
AI Analytics
Empower your existing Avaya, Cisco, or Mitel systems with AI-driven, multi-language conversational IVR that listens, understands and routes smartly
AI Analytics
Empower your existing Avaya, Cisco, or Mitel systems with AI-driven, multi-language conversational IVR that listens, understands and routes smartly
AI Analytics
Empower your existing Avaya, Cisco, or Mitel systems with AI-driven, multi-language conversational IVR that listens, understands and routes smartly
Automation & Outbound
Understand every conversation’s emotional tone — while monitoring agent happiness, fatigue and burnout risk through AI-powered analytics and live dashboards.
Automation & Outbound
Understand every conversation’s emotional tone — while monitoring agent happiness, fatigue and burnout risk through AI-powered analytics and live dashboards.
Automation & Outbound
Understand every conversation’s emotional tone — while monitoring agent happiness, fatigue and burnout risk through AI-powered analytics and live dashboards.
Simplify your reporting
Simplify your reporting
01
Generate insights
AI analyzes every voice, email and chat to uncover trends and performance metrics instantly.
01
Generate insights
AI analyzes every voice, email and chat to uncover trends and performance metrics instantly.
01
Generate insights
AI analyzes every voice, email and chat to uncover trends and performance metrics instantly.
02
Review & customize
Supervisors can drill down into agent KPIs, listen to recordings, view transcripts and instantly generate GPT-powered summaries or weekly reports.
02
Review & customize
Supervisors can drill down into agent KPIs, listen to recordings, view transcripts and instantly generate GPT-powered summaries or weekly reports.
02
Review & customize
Supervisors can drill down into agent KPIs, listen to recordings, view transcripts and instantly generate GPT-powered summaries or weekly reports.
03
Share with teams
Export visual dashboards or schedule automated email reports so leadership and teams stay aligned and informed — effortlessly.
03
Share with teams
Export visual dashboards or schedule automated email reports so leadership and teams stay aligned and informed — effortlessly.
03
Share with teams
Export visual dashboards or schedule automated email reports so leadership and teams stay aligned and informed — effortlessly.
Sync your work :
Flexible Deployment Models
Flexible Deployment Models
Choose the INVOQ edition that fits your CX goals — from essential voice to full omnichannel automation powered by AI
INVOQ CX Voice
For organizations focused on powerful voice operations
Included features:
Core Voice Platform with Standard IVR & ACD
Agent Workspace for Voice Calls (Answer, Transfer, Hold, Conference)
Supervisor Dashboard, Call Recording & Reporting
English & Arabic Interface
CRM / UC Integration (Avaya, Cisco, Mitel, Teams, etc.)
24/7 Priority Support (SaaS)
Deployable On-Premise or SaaS
INVOQ CX Engage
For teams managing voice and digital channels in one workspace
Included features:
Everything in INVOQ CX Voice
Voice + Digital Channels (Email, WhatsApp, Chat)
AI Analytics* & Agent Wellbeing Dashboard
Expert Assist*
24x7 Priority Support (SaaS)
Available as SaaS or On-Premise
INVOQ CX Converse
For enterprises automating conversations and outreach
Included features:
Everything in INVOQ CX Engage
AI Conversational IVR (Inbound & Outbound)
Outbound Dialer & Auto Lead Qualification
Multi-language Natural Speech Interface
GPT-based Summaries & Smart Reporting
24/7 priority support
Available as SaaS only
INVOQ CX Voice
For organizations focused on powerful voice operations
Included features:
Core Voice Platform with Standard IVR & ACD
Agent Workspace for Voice Calls (Answer, Transfer, Hold, Conference)
Supervisor Dashboard, Call Recording & Reporting
English & Arabic Interface
CRM / UC Integration (Avaya, Cisco, Mitel, Teams, etc.)
24/7 Priority Support (SaaS)
Deployable On-Premise or SaaS
INVOQ CX Engage
For teams managing voice and digital channels in one workspace
Included features:
Everything in INVOQ CX Voice
Voice + Digital Channels (Email, WhatsApp, Chat)
AI Analytics* & Agent Wellbeing Dashboard
Expert Assist*
24x7 Priority Support (SaaS)
Available as SaaS or On-Premise
INVOQ CX Converse
For enterprises automating conversations and outreach
Included features:
Everything in INVOQ CX Engage
AI Conversational IVR (Inbound & Outbound)
Outbound Dialer & Auto Lead Qualification
Multi-language Natural Speech Interface
GPT-based Summaries & Smart Reporting
24/7 priority support
Available as SaaS only
INVOQ CX Voice
For organizations focused on powerful voice operations
Included features:
Core Voice Platform with Standard IVR & ACD
Agent Workspace for Voice Calls (Answer, Transfer, Hold, Conference)
Supervisor Dashboard, Call Recording & Reporting
English & Arabic Interface
CRM / UC Integration (Avaya, Cisco, Mitel, Teams, etc.)
24/7 Priority Support (SaaS)
Deployable On-Premise or SaaS
INVOQ CX Engage
For teams managing voice and digital channels in one workspace
Included features:
Everything in INVOQ CX Voice
Voice + Digital Channels (Email, WhatsApp, Chat)
AI Analytics* & Agent Wellbeing Dashboard
Expert Assist*
24x7 Priority Support (SaaS)
Available as SaaS or On-Premise
INVOQ CX Converse
For enterprises automating conversations and outreach
Included features:
Everything in INVOQ CX Engage
AI Conversational IVR (Inbound & Outbound)
Outbound Dialer & Auto Lead Qualification
Multi-language Natural Speech Interface
GPT-based Summaries & Smart Reporting
24/7 priority support
Available as SaaS only
Loved by agents & supervisors
Loved by agents & supervisors
"With INVOQ’s real-time dashboards, I can see agent sentiment and performance instantly. It saves hours every week and helps me act before small issues turn big"
Ahmed R., Contact Center Supervisor
"With INVOQ’s real-time dashboards, I can see agent sentiment and performance instantly. It saves hours every week and helps me act before small issues turn big"
Ahmed R., Contact Center Supervisor
"With INVOQ’s real-time dashboards, I can see agent sentiment and performance instantly. It saves hours every week and helps me act before small issues turn big"
Ahmed R., Contact Center Supervisor
One platform, multiple integrations
One platform, multiple integrations
“Our platform empowers teams to collaborate, innovate, and bring ideas to life—seamlessly and effortlessly.”
“Our platform empowers teams to collaborate, innovate, and bring ideas to life—seamlessly and effortlessly.”
“Our platform empowers teams to collaborate, innovate, and bring ideas to life—seamlessly and effortlessly.”
Power up your contact center with next-gen intelligence
Power up your contact center with next-gen intelligence
Cloud & On-Premise Flexibility
Access INVOQ securely from anywhere — whether deployed in the cloud, on-premise or private cloud.
Enterprise-grade Security & Speed
Experience lightning-fast performance with full data encryption, multi-layer authentication and enterprise-level reliability
AI-Powered Efficiency
Automate routing, reporting and responses with conversational intelligence built into every layer.
AI-Powered Efficiency
Automate routing, reporting and responses with conversational intelligence built into every layer.
AI-Powered Efficiency
Automate routing, reporting and responses with conversational intelligence built into every layer.
Unified Integrations
Connect effortlessly with Avaya, Cisco, Teams, Salesforce and more — all in one platform
Unified Integrations
Connect effortlessly with Avaya, Cisco, Teams, Salesforce and more — all in one platform
Unified Integrations
Connect effortlessly with Avaya, Cisco, Teams, Salesforce and more — all in one platform
Always-on Reliability
99.9% uptime, built-in redundancy and seamless failover keep your CX uninterrupted.
Always-on Reliability
99.9% uptime, built-in redundancy and seamless failover keep your CX uninterrupted.
Always-on Reliability
99.9% uptime, built-in redundancy and seamless failover keep your CX uninterrupted.
The perfect CX platform for every team
The perfect CX platform for every team
INVOQ adapts to any environment — from enterprise call centers to BPOs and hybrid teams — delivering seamless omnichannel engagement across voice, chat, and AI
Lead Generation
Lead Generation
Lead Generation
Customer Support
Customer Support
Customer Support
FM, Ordering, Followups
FM, Ordering, Followups
FM, Ordering, Followups
BPOs & Outsourcing Partners
BPOs & Outsourcing Partners
BPOs & Outsourcing Partners
Banks & Financial Institutions
Banks & Financial Institutions
Banks & Financial Institutions
Government & Service Desks
Government & Service Desks
Government & Service Desks
Take your customer experience to the next level
Empower your agents, automate conversations and gain AI-driven insights — all in one unified platform built for modern enterprises.
Take your customer experience to the next level
Empower your agents, automate conversations and gain AI-driven insights — all in one unified platform built for modern enterprises.
Take your customer experience to the next level
Empower your agents, automate conversations and gain AI-driven insights — all in one unified platform built for modern enterprises.